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Updated on June 18, 2025
Docy Documentation

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Estimated reading: 1 minute

A Dashboard is a convenient way to get an overview of the the current status of your tasks and monitorthe progress of your team.

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The unibox is where you find most options about messages. Learn more

you are able to switch your AI Agent, you can change settings in the settings Icon next to your agent.

The conversation area is where messages from a single user/customer will appear.

Human Takeover allows you to take over conversations. Remember to return to AI Responses if you want AI to continue responding when you’re done.

All conversations in the Unibox will appear on the left side of the screen.

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