AI Agents & Settings Creating an AI Agent Estimated reading: 2 minutes What they are, how they work, and how to set them up effectively. Last Updated 23/05/2025 In Neexa, an AI Agent is your virtual team member. It handles customer interactions on your behalf, from answering questions to driving sales, depending on how you configure it. Each agent can be personalized, assigned a clear role, and deployed across different channels (website, WhatsApp, Instagram, etc.) And just like human teammates, different AI agents can serve different purposes. What Is an AI Agent? An AI Agent is a customizable virtual assistant trained to speak on behalf of your business. It responds to customer queries in real-time, 24/7, using the business information you provide, things like your product details, delivery terms, offers, and frequently asked questions. Every agent has its own name, tone, greeting message, and assigned function, so you can tailor the experience to fit your brand and business goals. What Can an AI Agent Do? Neexa AI agents can be configured for different responsibilities. Right now, you can choose between two main roles: Sales Assistant Perfect for businesses focused on conversions. This role is trained to: Recommend products or services Handle objections and concerns Guide users to purchase or sign-up Push follow-ups and close leads Inquiry Assistant Ideal for support and general inquiries. This role is better suited to: Answering FAQs Providing basic troubleshooting Supporting users in a helpful, non-salesy way You can always create more than one agent to handle different tasks on different channels. 📘 Related Resources How to Create a New AI Agent Next - AI Agents & Settings How to Create a New AI Agent
