The Unibox

Centralize your conversations. Track your follow-ups. Step in when needed.

This section of the Learning Hub is all about helping you understand and use the Unibox; Neexa’s central space for managing customer conversations.

Here, you’ll learn how to:

• View all chats from across your connected channels (WhatsApp, website, social, etc.)
• Monitor how your AI agent is engaging with leads in real time
• Manually take over conversations when needed
• Track follow-up progress and sales opportunities within each chat

Whether you’re managing one business or several, the Unibox keeps everything clear and actionable, so you always know what’s happening and where attention is needed.