Editing/Deleting Existing Entries/Snippets

Last Updated 23/05/2025

As your business evolves, so should the information your AI uses. Neexa allows you to easily update or remove any business information (also called snippets) that you’ve added, whether it’s through text, website scraping, or uploaded documents.

Keeping your entries fresh ensures that Neexa always responds with accurate and relevant information during customer conversations.

To Edit;

Step 1: Go to your “Neexa Dashboard” > Click “Pen Icon”, of the snippet you want to edit and Update the information as needed > Click “Save”

To Delete

Step 1: Go to your “Neexa Dashboard” > Click “The three dots” on the right top corner of the snippet > Click “Delete Entry”.

NB: You can only delete one entry at a time. 

Tip: Review your snippets regularly, especially after major business updates. Keeping them fresh ensures your AI stays aligned with what your business actually offers.