How to Train Your AI

Last Updated 23/05/2025

To help Neexa respond accurately to your customers, you need to give it some basic information about your business, what you do, what you sell, and how you work. This helps your AI answer questions in a way that actually makes sense for your business.

You can share this information in a few different ways:

• Fill in some simple details manually
• Upload files like brochures or documents
• Add your website link so Neexa can fetch content from it

Why It’s Important:

The more Neexa knows about your business, the better it can assist customers, whether that’s explaining your services, answering product questions, or guiding users on what to do next.

Adding Information Through Your Website

Instead of typing everything manually, you can have Neexa automatically fetch details from your website.

Step 1: Go to your “Neexa Dashboard” > Under “Business Information” Click “+Website Source”

Step 2: Enter your “Website Url (e.g. https://yourbusiness.com) ” > and click on “Fetch”

Step 3: You’ll see this message: “Your website is being fetched… this might take a few minutes. Please wait. You can close this modal and check back later.”

Step 4: Once the fetching is complete, you can select the pages you want your AI to learn > Click on start Learning. Your AI will now begin learning from the selected pages.

Step 5: Refresh your page to see the new entries from the website.

The fetched website pages will be automatically scrapped and filled into your business information. All information will be editable and updatable after scraping.

Adding Information Through Text Entry

Text entries are a simple way to tell Neexa about your business in your own words or to clarify something the AI is not getting well.

When to Use This:

• You want to provide more context that isn’t covered on your website.
• When you want to manually explain what your business does.
• You want to add specific product or service details that the AI can refer to.

Step 1: Go to your “Neexa Dashboard” > Under “Business Information” Click “+Text Entry”

Step2: Enter your “Website Url” > and click on “Fetch”

Tip: The more clear and specific your entries, the smarter your AI becomes in customer conversations.

Adding Information Through Document Source

If you already have your business details stored in documents, like brochures, service catalogs, FAQs, or internal notes, Neexa can learn from them too. Just upload your files, and the AI will extract the relevant information to assist your customers more accurately.

Step 1: Go to your “Neexa Dashboard” >Under “Business Information”, click “+Document Source”

Step 2: Choose Your Files. Upload any files that contain useful information about your business. (Supported file types: .pdf, .txt, .xlsx (Excel) > Click “Start Learning”

Upload Guidelines

• Maximum file size: 10MB per file
• Maximum files per upload: 5

Once uploaded, Neexa will scan the documents, extract the text, and add it to your Business Information dashboard.

Edit Anytime
All uploaded content can be reviewed and edited to ensure accuracy. You can also update or remove any outdated info later.