Statistics & Analytics Understanding Your Neexa Analytics Dashboard Estimated reading: 3 minutes Track, measure, and improve your performance in one central place. Last Updated 23/05/2025 What is the Analytics Dashboard? Neexa’s Analytics Dashboard is your control center for insights. It brings together all the data from your AI agents, customer interactions, lead generation, and CRM activity, so you can see what’s working, what’s not, and where to take action. It’s not just a bunch of numbers. It’s real-time, easy-to-understand data that helps you improve your sales process and follow-ups What You’ll Find in Your Analytics Dashboard The dashboard is divided into key sections, each giving you a different perspective on your performance. Let’s walk through them: 1. Conversations & Chat Overview This section gives you a quick summary of how active your AI has been. You’ll see things like: Key Insights: Responses – Total replies sent by your AI agents. Conversations – Total user-initiated chats across all channels. Human Takeover Responses – How often your team steps in. Avg. Messages per Conversation – Tracks conversation depth and flow. Conversations vs. Visitors – See how many site visitors actually interact with your AI. Site Visitors – See how many site visitors actually interact with your AI. These numbers help you understand how engaged your visitors with your AI. Want to know more? Explore Your Inbox 2. CRM Overview A high-level look at your sales funnel and pipeline performance. Key Insights: Won – Number of leads successfully converted by the AI. Won Value – Total monetary value of those conversions. Follow-ups in Progress – Deals currently being nurtured. Human Intervention Needed – Deals that may require manual input. Follow Up Channel – Channel where the follow-ups are happening. This overview helps you track your sales performance, where prospects are in the pipeline, and when human input is needed. Not sure how the AI-powered CRM works? What Is the Autonomous CRM? » 3. Data Collection & Lead Sources See where your leads are coming from and how many you’re collecting. Key Insights: Number of leads collected each month Platforms driving those leads (WhatsApp, Website, Instagram, Facebook, etc.) You can use this to focus on the channels that are bringing the most value→ Explore “Where to Find Your Collected Data” Why the Analytics Dashboard Matters Make smarter decisions – Don’t guess. Use actual data to know what campaigns to double down on. Improve customer experience – Spot drop-off points and optimize your messages. Optimize your AI agents – See where the AI is thriving and where it needs help. Track ROI – Know if your engagement is translating into conversions. Explore your analytics dashboard regularly, even just once a week, to keep your finger on the pulse of your business. Next - Statistics & Analytics Using Neexa Analytics to Improve Sales Performance