How to Train Your AI

Last Updated 05/09/2025

To help your AI Agent respond accurately to your customers, you need to give it some basic information about your business, what you do, what you sell, and how you work. This helps your AI Agent answer questions in a way that actually makes sense for your business.

This information is the foundation that powers your AI. Without it, the AI Agent can only give generic answers. With it, your AI Agent can sound like it truly understands your business.

Why It Matters

Think of the AI agent like a new employee joining your team. On their first day, you wouldn’t expect them to know your pricing, your services, or your processes unless you showed them. Your AI Agent is the same.

When you provide detailed business information, your AI can:

• Explain your services clearly and confidently.
• Answer product and pricing questions with context that matches your actual offerings.
• Guide customers to the next step, whether that’s requesting a quote, downloading a brochure, or visiting the right page on your site.
• Sound more natural and trustworthy by responding with details that reflect how your business operates.

The more Neexa knows about your business, the smarter and more useful your AI becomes.

Ways to Share Business Information

There are three main ways to teach the AI Agent about your business:

1. Text Entry: Fill in details manually

You can enter basic information directly in the dashboard. For example:

• Business name and description
• Contact information
• Services offered
• Product details
• Pricing and availability (if relevant)

2. Upload documents

Have a catalog, brochure, or company profile already prepared? You can upload these files directly.

Neexa can scan the document and extract useful information like product names, service descriptions, and key attributes. This saves you time and ensures consistency with the materials you already use with customers.

3. Scrape your website

If your website already describes what you do and what you sell, simply share the link. Neexa will scan the site and scrape information from it.

4. Add Products & Services manually

Sometimes you’ll want to add individual products or services yourself. For example, if you’ve just launched a new product that isn’t yet on your website or in a catalog.

Best Practices for Accurate Responses

To get the best results:

• Keep details up to date. If prices, services, or product lines change, update them in Neexa.
• Be specific. Instead of just saying “We sell electronics,” list actual product categories like “Smartphones, Laptops, Home Appliances.”
• Use clean files. Upload text-based PDFs (not scanned images) for better accuracy when extracting information.
• Add links to your brochures. This lets your AI instantly share supporting materials with customers.

Example in Action

Without business information:

Customer: Do you offer delivery?
Neexa: “I do not have that information in my knowledge source, could you clarify?”

With business information:

Customer: Do you offer delivery?
Neexa: “Yes! We provide free delivery within Kampala, and nationwide delivery is available at an extra charge.”

See the difference? The second answer isn’t just correct, it feels real, helpful, and trustworthy.

Once set up, your AI Agent can confidently answer customer questions with the same depth and clarity you would.

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