How To Add Your Social Media Accounts To Neexa

Bring your AI Assistant to life across Facebook and Instagram.

With Neexa, you can go beyond just your website, your AI Assistant can now engage with customers directly on Facebook Messenger and Instagram DMs. That means instant replies, smarter conversations, and no more missed messages in your DMs.

Whether you’re handling hundreds of daily inquiries or just starting to grow your brand online, connecting your social media accounts to Neexa is quick, easy, and powerful.

In this guide, we’ll walk you through the steps to:

• Connect your Facebook Page and enable Messenger automation
• Integrate Instagram DMs so your AI can respond to your followers on your behalf.

Integrating Facebook Messenger with Neexa

Connect Neexa to your Facebook Page to instantly receive and respond to Messenger messages,  just like a real human (but tireless).

Steps by step guide;

Go to your Unibox click the settings icon next to your AI Agent .

Select the Deploy tab click on Facebook from the left panel

Click the + Facebook Account button. A popup window will appear Click + Add Account .

Instructions in the popup:

a Facebook login window will open Log in and Authorize Neexa .

Facebook guide

A Facebook pop-up select the business portfolio to connect after choosing, click Continue .

Select the Facebook Page you want Neexa to access.

(Note: You must be the owner or have full admin rights for the Facebook Page in order to complete this step successfully)

You’ll also get an option to connect your Instagram (if it’s linked to the Facebook Page). You can skip this if you prefer.

Review the permissions click Save once confirmed, click Got it to finish setup.

The popup will close, and you can now manage Messenger chats via Neexa. You can add multiple Facebook Pages if needed. Click Confirm to save your settings

Integrating Instagram with Neexa

Enable Instagram Messaging
Let Neexa and your AI Assistant handle conversations on Instagram, reply to DMs automatically and never miss a customer message again.

Steps to Connect:

Step 1: Go to your “Neexa Dashboard“ > Click the “Settings Icon“ next to your AI Agent.

Step 2: Select the “Deploy” tab from the left-hand menu > Click “Instagram” from the left panel.

Step 3: Click the “Add Instagram Account” button, a popup will appear.

Instructions

In the popup, click “Add Account” > Log in to your “Instagram account” to authorize Neexa.

Once logged in, a list of your Instagram business accounts will appear > Select the account(s) you want Neexa to connect with > Click Confirm to proceed.

What happens next

A Facebook pop-up will ask you to choose the Business Portfolio you’d like to connect to Neexa > After selecting, click Continue

Choose the Instagram account(s) you want Neexa to access.

⚠️Important: You must be the owner or have full admin rights on the associated Facebook Business Suite to complete this step.

Review permissions and click “Save“. A confirmation message will appear > click “Got it.”

The popup will close, and your Instagram is now integrated with Neexa. You can connect multiple Instagram accounts if needed > Click “Confirm“ to save your settings.

Done!

Your AI Assistant is now ready to respond to Instagram messages like a pro.