Neexa E-mail Integration

Last Updated 23/05/2025

Let your AI Assistant connect directly with your inbox. By enabling email messaging, both you and your AI can receive and respond to customer inquiries sent via email, seamlessly and automatically.

Step by step guide

You’ll need to configure both incoming (IMAP) and outgoing (SMTP) mail settings. These are standard settings provided by your email provider.

Go to your Unibox Click the Settings Icon next to your AI Agent.

Click the Deploy tab click on Email, from the left panel Click on Email Account

You’ll see two integration options:

1. Microsoft – Use this if your email is hosted on Outlook or Microsoft 365.
2. Other – Use this if your email is hosted elsewhere (e.g., Gmail, custom domain, etc.).

Choose the option that matches your email provider and follow the prompts to connect.

When using “Microsoft” option

A new window will open asking you to sign in with your Microsoft account. Use the email account you want Neexa to send and receive emails from. Click Save

You can add multiple emails if you want to do so

When using “OTHER” option

Click “Other” A new window will open Enter your email provider’s IMAP and SMTP details Click Connect and Save.

💡Tip: You can usually find these settings by Googling “IMAP settings for [your email provider