Improving Your AI Responses

Last Updated 23/05/2025

Your AI Assistant isn’t a “set it and forget it” tool,  it’s a living, evolving part of your business. The more you interact with it, train it, and refine how it speaks, the better it becomes at handling your customer conversations like a pro.

In this guide, you’ll learn how to improve your AI’s responses over time to ensure it stays smart, relevant, and fully aligned with your business goals.

Why Refinement Matters

Even the best AI needs a little refining. Maybe it’s:

• Answering with too much detail (or not enough)
• Repeating things awkwardly
• Using a tone that doesn’t match your brand
• Giving outdated or inaccurate info
• Miss the nuance in a customer’s question
• Use phrasing that doesn’t match your brand voice

Where to Start: Reviewing Conversations

Go to your Unibox Open any chat to review responses

This is your window into what customers are actually experiencing and where the AI may need some extra coaching.

How to Refine Responses (3 Simple Ways)

1. Edit Business Info Entries

If your AI gives an outdated or incorrect response, the first place to check is your “Business Information“.

To edit:

Go to your Neexa Dashboard Click on Businesses Click on pen Icon

Edit your entry Click Save

Tip: If it’s completely irrelevant, use the three dots (⋮) to delete it.

2. Tweak Custom Instructions

If the AI sounds too robotic, too casual, or is talking about topics it shouldn’t adjust the Custom Instructions.

To edit:

Go to your Unibox Click AI settings

Click the Instructions tab type your instructions Click Save.

Remember: The AI prioritizes Custom Instructions over Business Info. So if something sounds off, start here.

3. Upload Updated Information

If your AI lacks context or misses key info, consider uploading:

• Updated brochures
• Re-scrapping the website
• Entering updated manually
  

To upload:

Go to your Neexa Dashboard Click Businesses Click preferred method to update information Click Save after updating

⚠️ Important: When you upload new files or re-scrape your website, always review and delete older or similar entries that might contradict the new information.

Your AI considers all content in the Business Info section, so if two versions of the same topic exist, it might confuse your assistant and lead to inconsistent answers.

📘 Related Resources

How to Train your AI

4. Enable Web Intelligence

This feature allows your AI agent to interpret and respond based on the content of the web page your customer is currently viewing. For example:

• A user browsing your pricing page can ask, “What’s the pricing for the premium plan?”
• The AI will analyze the page content and provide a relevant answer, in real time.

Pro Tip: Test Before Customers Do

After making edits, use the Test AI feature in your dashboard. It lets you preview how your assistant will respond no need to wait for a real customer.

Ask the AI different versions of a question:

• “What’s your return policy?”
• “Can I get a refund?”
• “Do you do exchanges?”
  

This helps you see if the AI is consistent and aligned with your brand tone and facts.

Make It a Habit

Great AI doesn’t happen in a day. Keep your assistant sharp by:

• Reviewing chat history weekly
• Refreshing business info monthly (especially after major changes)
• Updating tone or personality seasonally or during campaigns
  

The more you refine, the smarter your AI becomes and the better experience your customers get.

Still Not Responding Right?

If you’ve refined everything and the AI is still missing the mark, reach out to our support team at support@neexa.co we’re happy to help troubleshoot or advise on best practices.

Final Tips

• Be specific. The clearer your inputs, the smarter your AI gets.
• Prioritize quality over quantity. A few well-written snippets are better than a data dump.
• Involve your team. Customer support, sales, and ops folks often spot gaps you won’t.
• Don’t be afraid to experiment. Try new instructions, tweak tones, and test different knowledge formats.