What is Conversational Data Collection?

Last Updated 23/05/2025

The Database in your Neexa dashboard is your central hub for every contact your AI agents have ever collected, no matter where they came from. Whether someone reached out through your website, on Instagram, replied to an email, or chatted via WhatsApp, their details land here automatically when enabled.

This section explains what the Database is, what kind of information you’ll find inside, and how it helps you keep track of your customer base with zero manual effort.

What the Database Tracks

The Database isn’t just a list of names, it’s a living, organized system that helps you understand your audience and follow up smarter.

Here’s what it includes:

1. Total Contacts Collected: See the full count of leads and customers captured through your AI over time.
2. Monthly Contact Breakdown: Track how many new contacts were added each month. This helps you see patterns and growth over time.
3. Source of Each Contact: Neexa automatically tags where each contact came from, including:

• Website chat widget
• Instagram DMs
• Facebook Messenger
• Email
• WhatsApp

This helps you understand which channels are performing best.

4. Contact Details:

Each entry includes;

• Name (if shared)
• Contacts (phone, email,)
• Source (Website, E-mail, WhatsApp, Facebook, Instagram)
• Date added

5. Conversation Context

You can also view the conversation history that led to that contact being saved.

Why This Matters

Neexa’s Database removes the need to manually collect, organize, and sort contacts. Every conversation that matters is:

• Stored automatically
• Linked to real behavior (not just a form submission)
• Easy to review and act on

This gives your team a complete view of who’s engaging with your business, across all platforms.

Think of the Database as your real-time address book, updated by your AI 24/7. It’s not static, it grows and connects with your CRM to effortlessly follow up with potential customers.