How to Connect Facebook to Neexa

Last Updated 23/05/2025

Bring your AI Assistant to life across Facebook and Instagram.

With Neexa, you can go beyond just your website, your AI Assistant can now engage with customers directly on Facebook Messenger and Instagram DMs. That means instant replies, smarter conversations, and no more missed messages in your DMs.

Whether you’re handling hundreds of daily inquiries or just starting to grow your brand online, connecting your social media accounts to Neexa is quick, easy, and powerful.

In this guide, we’ll walk you through the steps to:

• Connect your Facebook Page and enable Messenger automation
• Integrate Instagram DMs so your AI can respond to your followers on your behalf.

Integrating Facebook Messenger with Neexa

Connect Neexa to your Facebook Page to instantly receive and respond to Messenger messages,  just like a real human (but tireless).

Steps by step guide;

Go to your Unibox > click the settings icon next to your AI Agent .

Select the Deploy tab click on Facebook from the left panel

Click the + Facebook Account button. A popup window will appear Click + Add Account .

Instructions in the popup:

a Facebook login window will open Log in and Authorize Neexa .

Facebook guide

A Facebook pop-up select the business portfolio to connect after choosing, click Continue .

Select the Facebook Page you want Neexa to access.

(Note: You must be the owner or have full admin rights for the Facebook Page in order to complete this step successfully)

You’ll also get an option to connect your Instagram (if it’s linked to the Facebook Page). You can skip this if you prefer.

Review the permissions click Save once confirmed, click Got it to finish setup.

The popup will close, and you can now manage Messenger chats via Neexa. You can add multiple Facebook Pages if needed. Click Confirm to save your settings

Done!

Your AI Assistant is now ready to respond to Instagram messages like a pro.