How to Connect Instagram to Neexa

Last Updated 23/05/2025

Enable Instagram Messaging
Connect your Instagram account to Neexa and let your AI assistant handle customer DMs directly from your dashboard. Whether it’s product inquiries, event RSVPs, or support questions, Neexa can respond instantly, 24/7. With this integration, you streamline communication, save time, and ensure no message goes unanswered.

Steps to Connect:

Go to your Neexa Dashboard Click the Settings Icon

Click Deploy Click Instagram from the left panel Click +Instagram Account.

Click the Add Account this will open a Facebook window with prompts to connect and authorize your account. Follow the steps to complete the integration.

What happens next

A Facebook pop-up will ask you to choose the Business Portfolio you’d like to connect to Neexa > After selecting, click Continue.

⚠️Important: You must be the owner or have full admin rights on the associated Facebook Business Suite to complete this step.

Choose the Page you want Neexa to access.

⚠️Important: The instagram account must be connected to the selected Facebook business page

Choose the Instagram Account you want Neexa to access.

Review permissions and click Save click confirmation message Got it.

The popup will close. Click “Confirm” to save your settings , your Instagram is now connected. You can repeat the process to add more accounts if needed.

Done!

Your AI Assistant is now ready to respond to Instagram messages like a pro.