FAQs Neexa FAQs Estimated reading: 5 minutes 1. Do I need a separate account for each business I manage on Neexa? No. You can manage multiple businesses inside one workspace or separate workspaces if needed. Each business has its own AI agent, contact info, and settings. There’s no need to log in and out. 2. Can one AI agent respond to inquiries across all my businesses? No. Each AI agent is tied to a specific business for better context, tone, and data accuracy. 3. What happens if a customer sends a message that’s off-topic from what the AI was trained on? The AI will attempt a helpful response using its general training, but if context is missing, you or your team can jump in using Takeover Mode to handle it manually or you can instruct the AI on what to say in such scenarios via the custom instructions tab. 4. Can one AI agent hand over a conversation to another AI agent? No. AI agents cannot pass chats between each other. Each one operates independently on its assigned business and channels. If a transfer of information is needed, a human must intervene. 5. Why is my AI not answering accurately even after training? This can happen if: Instructions conflict with Business Info Knowledge base entries are too vague or outdatedAlways check the Business Info and Instructions tabs for accuracy. 6. Can I track if the AI is following up with a lead or not? Yes. Inside Unibox, each chat will show the Follow-up Progress and the stage of the CRM journey the lead is in, from first contact to closed. You can also view follow ups in Autonomous CRM tab. 7. What’s the difference between Database and CRM in Neexa? Database shows all contacts captured by your AI across channels CRM shows the sales follow-up logic, stages, and statuses for those contacts, focusing on intent and lead movement. 8. How does the AI decide how many follow-ups to send? This is controlled under your Autonomous CRM settings. You set the maximum follow-up attempts per lead. It’s recommended to keep it between 1–2 to avoid annoying customers and save credits. 9. Why is the AI using too many credits too fast? Credits are consumed when: The AI responds to many inquiries so it’s normal to have spikes during marketing campaigns Follows up with leads to many times Uses advanced tools like AI Compose, Web Page Intelligence.You can manage usage by limiting follow-ups and choosing Manual Compose when appropriate. 10. Is AI Compose worth it if I only have a few contacts? Yes, especially if you want dynamic messaging. For small lists, AI Compose is useful when personalization matters. 11. Why isn’t my email campaign sending out emails? Make sure you’ve selected “Email” as the column identifier during the contact import. Without this, the AI won’t know which field contains email addresses to send to. 12. Can I preview what my AI will say before launching an email campaign? Yes. When using AI Compose, click “Preview Sample” before publishing. This gives you a sneak peek of what your contacts will receive. 13. What’s the difference between switching workspaces and switching businesses? Switching businesses changes which company’s AI/data you’re managing inside a workspace Switching workspaces takes you to an entirely different environment with its own users, businesses, and setup. 14. Can my team members create new AI agents or businesses? Only if they’re set as Owners. Members can view chats but cannot create or manage AI agents, businesses, or reply manually. 15. Do I need to integrate my email to send campaigns? Yes. You must connect either a Microsoft account or use IMAP/SMTP settings from your email provider before campaigns can be sent from your domain. 16. Where can I find my credit balance and plan details? Inside your Workspace, scroll to the My Subscription section. It shows your current credits, plan status, start and expiry dates, and renewal history. 17. Can I bulk delete entries in my AI’s knowledge base? Yes. Select multiple entries using the checkboxes and click delete. 18. What is Web Page Intelligence, and does it use credits? Web Page Intelligence allows your AI to understand and respond based on the current web page it’s deployed on. Yes, it consumes additional credits as it requires live page analysis. 19. What are “Responses” in Pricing?“Responses” refer to the number of interactions or replies that your Neexa AI provides to customers or site visitors. Each pricing plan comes with a set number of responses. For instance, the Free tier allows for 50 responses, Standard provides 500 responses, the Premium with 1,500, and the Growth package has 10,000 responses. 20. What is an Agent(s)?An Agent(s) is an AI-powered Chatbot by that is able to have human-like conversations. You can create multiple Agents for different objectives such as Sales Agent and Q&A Agent. 21. Can I use Neexa for Customer support?Absolutely! While Neexa AI was primarily designed as a sales agent, It allows you to create secondary Neexa bots with the Role of “Support Assistant”, making its primary role one of assisting your customers solve issues. 22. How will the AI Learn about my business?Neexa has a Dashboard where you are able to add your Business’ information. This information is what the AI used train and learn about your business. The information is editable and the training/learning process takes a few seconds after you have added it. 23. How many languages does Neexa support? Neexa AI supports over 90 languages and will automatically switch to the language people use to make an inquiry. Below are some of the supported languages; AlbanianArabicArmenianAwadhiAzerbaijaniBashkirBasqueBelarusianBengaliBhojpuriBosnianBrazilian PortugueseBulgarianCantonese (Yue)CatalanChhattisgarhiChineseCroatianCzechDanishDogriDutchEnglishEstonianFaroeseFinnishFrenchGalicianGeorgianGermanGreekGujaratiHaryanviHindiHungarianIndonesianIrishItalianJapaneseJavaneseKannadaKashmiriKazakhKonkaniKoreanKyrgyzLatvianLithuanianMacedonianMaithiliMalayMalteseMandarinMandarin ChineseMarathiMarwariMin NanMoldovanMongolianMontenegrinNepaliNorwegianOriyaPashtoPersian (Farsi)PolishPortuguesePunjabiRajasthaniRomanianRussianSanskritSantaliSerbianSindhiSinhalaSlovakSloveneSlovenianSpanishSwahiliSwedishTajikTamilTatarTeluguThaiTurkishTurkmenUkrainianUrduUzbekVietnameseWelshWu
